Terms & Conditions

1. Introduction

Welcome to Once Maison. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

2. Definitions

• "We," "Us," "Our" refers to Once Maison
• "You," "Your," "Client" refers to the person or entity using our services
• "Services" refers to all travel design, booking, and consultation services offered by Once Maison
• "Website" refers to oncemaison.com and all associated subdomains
• "Travel Experience" refers to any curated journey, itinerary, or travel package designed by Once Maison

3. Services Offered

Once Maison provides the following services:

• Custom travel experience design and curation
• Travel itinerary planning and coordination
• Booking of accommodations, transportation, and experiences
• Travel consultation and advisory services
• Access to exclusive travel collections and experiences

4. Booking Process

4.1 Inquiry and Consultation

The booking process begins with an inquiry through our website or contact forms. We will schedule a consultation to understand your preferences, requirements, and budget.

4.2 Proposal and Quote

Following consultation, we will provide a detailed proposal and quote for your custom travel experience. This proposal is valid for 14 days from the date of issue unless otherwise specified.

4.3 Booking Confirmation

A booking is confirmed when:

• You accept our proposal in writing (email confirmation is acceptable)
• You pay the required deposit (typically 30-50% of the total cost)
• We provide written confirmation of your booking

5. Pricing and Payment

5.1 Pricing

All prices are quoted in [EUR/USD] and include VAT where applicable. Prices are subject to change until a booking is confirmed. Our quotes include:

• Our design and curation services
• Accommodation costs
• Transportation as specified
• Experiences and activities as specified
• Any applicable taxes and service charges

5.2 Payment Terms

• Deposit: 30-50% of the total cost due upon booking confirmation
• Balance: Full payment due 60 days before travel departure date
• Last-Minute Bookings: Full payment required immediately for bookings made within 60 days of departure

5.3 Payment Methods

We accept the following payment methods:

• Bank transfer (preferred)
• Credit/Debit card (fees may apply)
• PayPal or other secure payment platforms

5.4 Currency and Exchange Rates

Prices are quoted in [EUR/USD]. If you pay in a different currency, the exchange rate at the time of payment will apply, and any bank or payment processing fees are your responsibility.

6. Cancellation and Refund Policy

6.1 Cancellation by Client

If you need to cancel your booking, the following fees apply:

• More than 90 days before departure: 10% of total cost (minimum €500 admin fee)
• 60-90 days before departure: 30% of total cost
• 30-59 days before departure: 50% of total cost
• 15-29 days before departure: 75% of total cost
• Less than 15 days before departure: 100% of total cost (no refund)

6.2 Cancellation by Once Maison

We reserve the right to cancel a booking in exceptional circumstances (force majeure, insufficient bookings for group travel, etc.). In such cases, you will receive a full refund or the option to reschedule.

6.3 Changes to Bookings

Changes to confirmed bookings are subject to availability and may incur fees from suppliers and an administrative fee from Once Maison. We will communicate any applicable fees before processing changes.

7. Travel Insurance

We strongly recommend that you purchase comprehensive travel insurance covering trip cancellation, medical expenses, baggage loss, and personal liability. Once Maison is not responsible for any costs incurred due to cancellation, delays, or other travel disruptions not caused by us.

8. Your Responsibilities

8.1 Documentation

You are responsible for ensuring you have:

• Valid passport (with at least 6 months validity beyond travel dates)
• Necessary visas and travel authorizations
• Required vaccinations and health certificates
• Travel insurance documentation

8.2 Accurate Information

You must provide accurate information (names, dates of birth, dietary requirements, accessibility needs, etc.) when booking. Errors may result in additional costs or booking cancellations, which are your responsibility.

8.3 Conduct

You agree to conduct yourself in a respectful manner during your travel. We reserve the right to terminate services without refund if your behavior is deemed inappropriate or harmful to others.

9. Our Responsibilities and Limitations

9.1 Service Quality

We strive to provide high-quality, curated travel experiences. However, Once Maison acts as an intermediary between you and third-party service providers (hotels, airlines, tour operators, etc.). We are not liable for:

• Service failures by third-party providers
• Delays, cancellations, or overbookings by airlines, hotels, etc.
• Acts of nature, political unrest, or force majeure events
• Personal injury, illness, or property damage not caused by our negligence

9.2 Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, pandemics, government restrictions, strikes, or technical failures.

9.3 Limitation of Liability

To the fullest extent permitted by law, Once Maison's liability for any claim arising from our services is limited to the total amount paid by you for the specific service in question. We are not liable for indirect, consequential, or punitive damages.

10. Intellectual Property

All content on our website (text, images, logos, designs, itineraries) is the intellectual property of Once Maison or licensed to us. You may not copy, reproduce, or distribute our content without written permission.

11. Privacy and Data Protection

We are committed to protecting your personal data in compliance with GDPR and applicable data protection laws. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

12. Complaints and Disputes

12.1 Complaints Procedure

If you have a complaint about our services, please contact us as soon as possible:

• During Travel: Contact us immediately so we can attempt to resolve the issue
• After Travel: Submit a written complaint within 30 days of your return

12.2 Dispute Resolution

We aim to resolve all disputes amicably. If we cannot reach a resolution, disputes will be subject to the exclusive jurisdiction of the courts of [Your Country/Region].

13. Applicable Law

These Terms are governed by the laws of [Spain/Your Country], without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of [Your Location].

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or services of these external sites. We encourage you to review their terms and privacy policies.

15. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any booking confirmation, constitute the entire agreement between you and Once Maison regarding our services.

18. Contact Information

For questions about these Terms or our services, please contact us: